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Hi Paji FAQ – Frequently Asked Questions & Detailed Answers in Bangla

Whether your question is about payments, account verification, betting rules, withdrawals, Live Casino, or the app — you'll find the answer right here.

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Hi paji's policy on bet settlement when a match is cancelled or abandoned mid-way is clear and member-friendly.

Match Fully Cancelled: Your original stake is fully refunded, as if the bet was never placed. It typically returns to your balance within 1 hour.

Match Past a set number of overs or time if it disconnects after that, the situation is a bit different:

1
In cricket, if at least 5 overs have been completed, the result may be determined using the Duckworth-Lewis method.
2
In football, if at least 70 minutes of play have been completed, the result is settled based on the score at that point.
3
In both cases, email and SMS notifications are sent to your account.

For live betting, any bets already settled at the moment a match is suspended are counted normally; the remaining bets are refunded. You can find the full details on the Terms & Conditions page.

Without completing KYC (Know Your Customer) verification on hi paji, withdrawals above ৳10,000 will not be permitted. The process is straightforward and approval typically takes 4–24 hours.

Required documents:

1
ID document: Clear photos of both sides of your National ID Card (NID), passport, or driving licence.
2
Selfie: A live selfie holding your ID document — blurry photos will not be accepted.
3
Proof of Address (optional): A utility bill or bank statement issued within the last 3 months.
How to deposit: Log In → Profile → Verification → Upload your documents. Files must be JPG/PNG/PDF, maximum 5MB.

Once verification is complete, you'll receive a confirmation email. If there's an issue, contact live chat to find out why your document was rejected and resubmit.

Hi paji by default In Decimal format Odds are displayed in decimal format, which is the easiest to understand. You can also switch to Fractional or American (Money Line) format in the settings.

How to read decimal odds:
Total return = stake × odds
Example: ৳100 bet × 1.85 = ৳185 (that's ৳85 profit + your original ৳100 back)

Some common examples:

Odds 2.00 = your money doubles (stake ৳100, return ৳200)
Odds 1.50 = ৳150 on a ৳100 bet (profit of just ৳50)
Odds 3.50 = ৳350 on a ৳100 bet (profit ৳250, but lower chance of winning)

Higher odds mean a lower chance of winning but a bigger payout. In live betting, odds update every few seconds as the match situation changes.

Hi paji supports all major payment methods in Bangladesh. It's not just bKash — there are plenty of options:

Mobile Banking: bKash, Nagad, Rocket – minimum deposit ৳200, maximum ৳25,000 per transaction.
Bank Transfer: Dutch-Bangla, BRAC, Islami Bank, and all other major banks. Processing takes 1–3 business days.
Crypto: USDT (TRC20/ERC20), Bitcoin – instant deposits; network fees apply.
Fastest and easiest: Use bKash or Nagad – funds are credited to your balance within 3 minutes in 99% of cases.

Use your own mobile banking account – payments from someone else's account are not accepted.

Hi paji's Live Casino lets you play in real time with live dealers. Watch in HD as dealers deal cards or spin the roulette wheel – the entire experience is streamed live over the internet.

1
Log in and select "Live Casino" from the Games section. As long as you have a balance in your account, you're ready to play.
2
You'll find a variety of tables in the lobby — minimum bets start from ৳50, going up to ৳50,000 at high-roller tables.
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Click on your preferred table and the live stream will start immediately. You can also chat directly with the dealer.
Best games to start with: Baccarat – just two options (Player/Banker), and the rules take about 5 minutes to learn. hi paji also has Bangladeshi dealers.

A fast internet connection (minimum 4G) gives you the best experience. If you have video loading issues, try clearing your browser cache.

Hi paji does not charge any processing fee for withdrawals. However, your mobile banking provider (such as bKash) may apply their own cash-out charges — this is outside hi paji's control.

Withdrawal limits:
Minimum: ৳500 (Mobile Banking) | ৳1,000 (Bank Transfer)
Daily maximum: ৳50,000 (standard members) | ৳2,00,000 (VIP members)

Processing time:

bKash/Nagad/Rocket: 15 minutes to 2 hours if KYC verification is complete.
Bank Transfer: 1–3 business days.
Crypto: typically 30 minutes (may take longer during network congestion).

If your withdrawal is stuck, check the status on the Transaction History page or contact support with your TXN ID.

Yes, hi paji has its own Android app. If you can't find it on the Google Play Store, don't worry — you can download the APK file directly from the hi paji website and install it from there.

1
Go to your phone's Settings → Security → enable "Install from Unknown Sources".
2
Log in to the hi paji website and click the "Download App" button – the APK file will be saved to your device.
3
Tap the downloaded file and confirm the installation. Once installed, the app icon will appear on your home screen.
For iOS users: Not available on the App Store, but you can open the site in Safari and tap "Add to Home Screen" for an app-like PWA experience.

The app is only 35MB and supports Android 6.0 and above. You'll get in-app notifications whenever a new update is available.

Didn't find your answer? Contact us

Live Chat

24/7 support in Bangla. Average response time: 2 minutes.

Email

Support@hipaji.net – detailed replies within 72 hours.

Terms & Conditions

Read Full Rules →

Useful Links

Create a New Account Log In View Bonus Offers Responsible Gaming Privacy Policy
Support response time
Live Chat ~2 minutes
Email 6–72 hours
KYC Verification 4–24 hours
Withdrawal (bKash) 15 min – 2 hrs

What you need to know about Hi Paji

People have all kinds of questions about hi paji — some want to know how to withdraw funds, others ask whether they can play without KYC, and some aren't sure how odds work. This page brings together the most frequently asked questions with detailed answers.

Hi paji is one of Bangladesh's most trusted online gaming platforms, with over 500,000 active members who enjoy cricket betting, football, slots, and Live Casino every day. A platform this large naturally attracts all kinds of questions.

The most common question we get is about payments. Many users have experienced sending money via bKash but not seeing it credited to their account. The fix is simple: keep your transaction reference number and contact support. The hi paji team typically resolves it within 15 minutes.

There's a lot of confusion around KYC. Many people assume it requires a pile of paperwork — in reality, all you need is a photo of your NID and a selfie. Completing KYC comes with real benefits too: your daily withdrawal limit goes up, and cashing out larger winnings becomes much smoother.

Live Casino can feel intimidating at first, but hi paji's Live Casino is surprisingly easy to get into. Starting with Baccarat is a great way to learn quickly, and having Bangla-speaking dealers makes following the action even easier.

Many people assume that if an app isn't on Google Play, it must not be legitimate. In reality, online gaming apps in Bangladesh aren't listed on the Play Store due to regulatory reasons. hi paji's app can be downloaded directly from the website and is completely safe – it undergoes regular security audits.

This FAQ page is updated regularly. If a new question comes to mind, ask us via live chat — the team is always ready to help.

Tips: Type a keyword in the search box above to find the relevant question instantly.

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Why Bangladeshis Choose Hi Paji

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Full Bangla Support

Platform, support, and FAQ — all in English. No language barriers.

Payment via bKash/Nagad

All mobile banking services in Bangladesh are supported. Both deposits and withdrawals are fast.

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